Features
Shared Team Inbox
Give your entire support team access to all WhatsApp conversations in one fast, collaborative inbox. No more missed messages or duplicate replies.
Try FreeBuilt for High-Volume Teams
Unlimited Agents
Add as many team members as you need. No per-agent limits on your workspace.
Smart Auto-Assignment
Automatically route conversations to the right agent based on skills and workload.
Labels & Tags
Organise conversations with custom labels to quickly filter and prioritise support queues.
Internal Notes
Leave private notes for teammates inside conversations without the customer seeing them.
- Multi-agent concurrent access
- Collision detection (no duplicate replies)
- Conversation assignment & transfer
- Canned quick replies
- Real-time typing indicators
- Contact notes & history
- Read receipts per agent
- Performance reports per agent
Everything Included
P
Customer asking about refund policy
Assigned to Priya · 2m ago
R
New order enquiry from Delhi
Open · 5m ago
A
Technical support — app not working
Assigned to Ananya · 8m ago
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Collaborate Better Starting Today
Set up your shared inbox in under 5 minutes. Free trial, no credit card needed.